Our terms DO NOT affect a consumer's statutory rights.
Our PricesWe endeavour to ensure that all our prices are clearly displayed and that there are no hidden extras. The final amount payable will always be shown at the check-out before the purchaser makes a final commitment to buy. However, in the event of human error or malfunction in our web-site technology, the prices on the site do not commit us to a sale unless a price is subsequently agreed. In the event of a customer having purchased an item on-line at the incorrect price, we reserve the right to return the amount paid in full and cancel the purchase if no alternative method can be agreed.
Ring re-sizingRe-sizing of rings costs £20.00 for plain bands and £30 for diamond-set and decorative rings. If you wish your ring to be resized, please enclose a cheque made out to Wedding Rings Direct for £20 including instructions for re-sizing. Please note: We generally do not re-size by just half a size, as the difference will be barely noticeable.
Please note that your guarantee is invalidated if you allow a third party to work on the item that we have made for you. If an item is altered by a third party we are not liable to re-imburse the customer with the cost unless this has been agreed in advance.
ExhangesWe are willing to exchange one standard item for another, subject to £5 postage and packing and plus or minus any price difference. A standard item is any item available from our web-site which has not been altered in any way. Bespoke jewellery, engraved items or special orders can only be exchanged at our discretion and subject to any agreed charges. If you simply want the same item but with a different size, please follow the resizing procedure above. Please also note that we will not exchange or replace rings that have been damaged by the wearer.
RefundsWe offer the option of a full refund within 14 days of delivery if the goods are agreed as being faulty, different from those ordered or not as expected. We reserve the right to remedy any faulty workmanship or exchange the item in the first instance before we are obliged to give a refund. Our refund policy excludes items with any element of personalisation. e.g. bespoke jewellery, engraved items or special orders which can only be exchanged at our discretion and subject to any agreed charges. Any item sent by us without us first receiving full payment remains our property until full payment has been received. Refunds will not be made until the item is returned in its original condition with all the original documentation. If the size of your ring is incorrect, please read here >>
Refunds will be made by the original method of payment.
Guarantees and QualityWe believe in the quality of our products and will correct any manufacturing defaults during the first 12 months. Your guarantee is invalidated if you allow a third party to work on the piece that we have made for you. All our jewellery is hallmarked by an independent British Assay Office and all single stone diamond rings of 0.15 carat or more come with a gemological certificate from one of a number of different internationally recognised gem testing laboratories. Our diamonds are conflict-free. All items purchased come with a full description on the paid invoice which is enclosed with the item when delivered.
Insurance ClaimsOur diamond setters have worked for the best London West End Jewellers and we are very confident in their very high standard of workmanship .We therefore believe that our diamonds will not come out unless dislodged by accident or excessive wear and tear.
Please be sure that you insure all your jewellery against any loss which might be incurred. Most insurance policies require each item valued at over £1,000 to be named separately on the policy and you should therefore advise your insurer at the time of purchase to add the item to your policy if it is valued at £1,000 or more. If you require an extra invoice or valuation we will be happy to provide this service free of charge, but only at the time of purchase.
Bullion Prices and Pound Sterling / US Dollar Exchange RatesDiamonds and precious metals are traded internationally in U.S. Dollars and then converted into Pounds Sterling and are therefore subject to daily fluctuations . We endeavour to maintain stable prices but reserve the right to make corrections to our site content and prices at any time. However you will not be charged a higher price for an item after your order has been placed even if we incur a loss.
DeliveryWe use the Royal Mail Special delivery next day service which means that items sent by us are fully insured until delivered and signed for by the customer. After that they are the customer's responsibility. We strongly advise customers to use this service in the event of sending any valuable items in the post either to us or any third party. Recorded delivery should not be used for sending jewellery.
If you require your purchased goods to be delivered by an alternative courier to that of the Royal Mail, you may be liable to an additional postage charge.
We do not charge for sample packages being returned to us if they are lost, damaged or delayed where the correct postal service was used and the sender has provided a proof of posting certificate.
If a customer requires us to deliver an order to a place other than the billing address we reserve the right to cancel the order and make a full refund by the original method of payment.
Data Protection and PrivacyPlease see our privacy "policy page
Ownership of GoodsAny item received by a customer without us first receiving full payment remains our property until full payment has been received.
Goods sent on approval or as samples are our property but are the responsibility of the customer and will be invoiced at their replacement cost if not returned to us. In the event of an item not being received by us which has been posted by the customer, we will accept proof of posting by a Royal Mail receipt as being sufficient proof of delivery.
Complaints and ProblemsIn the event of any issues occuring our customer services personel will be pleased to deal with this personally.
Freephone 0800 074 8811 or e-mail customer.services@weddingringsdirect.com