Frequently Asked Questions
Q. Are your diamonds certified?
A. We certify all solitaire engagement rings with diamonds over 0.25 carats. We would certify a smaller diamond if you asked us, but may sometimes need to charge for this service.
Q. Why are your prices so low?
A. We have far less overheads than high-street shops, and make most of our rings to order.
Q. How do I measure my ring size?
A. We can send you a free ring gauge which fits on your finger like an adjustable belt and marks off your finger size. Please go to the ring gauge registration form and complete all the relevant details. registration form and complete all the relevant details.
This is a free service so we dispatch the ring gauges second class to UK addresses via Royal Mail. This can take two days to arrive, or sometimes longer if the order is placed over a weekend
Delivery times may vary for ring gauges dispatched outside the UK.
Q. There seems to be a fault on your web-site. What shall I do?
A. Please call our free-phone number 0800 074 8811 or use our email/contact us form to contact our web-master and he will solve the problem.
Q. My payment has not been accepted. What can I do?
A. Sometimes payments are not accepted due to minor details such as the address being slightly incorrect, etc. Another common issue is of banks not allowing high-value internet transactions, so it is always worth speaking to them to authorise the payment. If this turns out not to be the problem, then please call or e-mail us and we will identify and solve the problem.
Q. What is the difference in quality of the stones, gems, metals and craftsmanship of your products in comparison to Tiffany's, for example?
A. Tiffany and Co is a first class store but metal quality is the same for all UK hallmarked jewellery as there is an international uniform standard to be met with stringent hallmarking requirements. All our solitaire engagement rings have certified diamonds and you can choose your quality online from the very highest available. Our diamond setter sets stones for the best London and American stores. But we don't pay West End rents! And you don't pay West End prices!
Q. What are the benefits of buying online from wedding rings direct?
A. We have spent seven years building our range of wedding and engagement rings so that you can probably view the largest collection of wedding and engagement rings online, and view far more than you would find in a shop. Prices are instantly calculated for any metal, stone size or diamond quality. A high street shop would probably have to phone their head office if you wanted a price for anything other than what is in store. High street stores do not normally know the quality of their diamonds and only a minority are certified, usually at a hefty premium.
An additional benefit is that we offer a personal service from a family business.
Q. I am spending a lot of money and I am concerned that we may not like the ring/s when we receive them - what can we do if we do not like them?
A. We have a no quibble returns policy, which allows you to return the ring for a refund or exchange within 14 days.
Q. What happens if the size of the ring/s is the wrong size?
A. Where possible, we try to encourage the use of our sample service to ensure that you receive your rings in a perfect fit. In the event that you do receive rings of the wrong size, simply return them to us and we will resize them for you. See here for more information on our ring resizing service.
Q. The surprise may be ruined if my girlfriend finds the package in the post, what can I do?
A. We never put our name on the packet, as we dont want to attract attention to the contents of a valuable packet. We can send the item to your place of work on request, subject to security checks. All items are sent fully insured and have to be signed for.
Q. We would like to meet you and see the rings before we buy them, is this possible?
A. Yes, we are happy to arrange meetings at our offices but by appointment only. We are very flexible and are happy to meet couples on daytimes Monday – Saturday, or early evening if that is more convenient.
Q. How do I know you are buying non-conflict ethical products ?
A. We follow DTC principles, these principles are designed to ensure that best practice is observed with the gem industry. If you would like further information on this please click the link
Q. Can you guarantee the price is cheaper on your site than any other?
A. We don't guarantee that we are the cheapest as we sell quality products with a personal service. If you are shopping around and see the same item for cheaper somewhere else, give us a call! We are usually willing to match the price, as long as the item is exactly the same.
Q. Can you guarantee the quality of the ring/rings is the same standard as other jewellers?
A. All our rings are hallmarked and all our solitaire engagement rings come with diamond certificates. These are completely independent forms of consumer protection and are quality guarantees.
Q. Part of buying the wedding rings is trying them on and browsing isn't it?
A. Yes, we realise that customers like to try on different rings so that's why we offer our try before you buy service. tryB4Ubuy sample service
Q. What happens if my ring/s get lost in the post either when we are sending them back for resizing or when you are sending them to us?
A. You must send all jewellery by Royal Mail Special Delivery and state the insurance value when you hand it over. We do the same when sending jewellery and, in the event of a loss, a claim can be made against the Royal Mail. Royal Mail have never lost any of our parcels.
Q. What reductions/special offers do you offer?
A. Due to our no quibble guarantee we always have a number of completely new rings and items of jewellery which have been exchanged. These are always put into our special offers section as we try not to carry stocks.
Q. We have very specific designs in mind which we have designed ourselves. Can you make them for us?
A. We are happy to discuss options and possibilities with you and give some quotes, please see our pages on our bespoke service.
Q. Which finger does the rings traditionally go on?
A. Left hand, second finger in from the left.
Q. What order does the engagement ring and wedding ring go on the finger?
A. Traditionally the wedding ring goes on the finger first and then the engagement ring goes on next.
Q. I do not usually wear jewellery, I do not know what might suit me and I am worried it will irritate me when I am wearing it, what should I do?
A. This is a worry for a lot of people, especially men and there are a few things you could consider. You could try flatter styles of rings that do not push into the other fingers, e.g. our 'double comfort' rings which were originally designed with men in mind but have proved popular with ladies as well.
Q. I have no idea what my girlfriend likes can you give me some tips on how to find out?
A. Look at what rings and jewellery she normally wears - is it dainty or chunky? What kind of shape is the band - wide, small, thin? What type of metal does she normally wear i.e. yellow gold or white metal, etc. Take mind notes but be tactful. You could always ask a close but trusted friend of hers to help you choose.
Don't worry if she doesn't usually wear rings – you could always find out what her favourite earrings or necklace are and choose something that goes with these. There are numerous ways to secretly find out her ring size, this may include seeing which of her friends has the same size finger as her, trying her ring on your fingers to see which one it fits or where on your finger it fits.
Or you could go shopping together, and take interest in what she is pointing out. If you are still concerned you could always wait until you have proposed and choose together. Some people use our sample/replica engagement rings to pop the question (though, of course, we need these back!).
Q. How much should we spend on an engagement ring?
A. Traditionally it has been one month's salary but at the end of the day, it's entirely up to you.
Q. How much should we spend on wedding ring/s?
A. This is obviously completely down to you, and your budget. The metal you choose for an engagement ring will determine the metal for your wedding ring - they should be the same so that they wear evenly against each other. We aim to provide you with the highest quality at reasonable prices so we hope that you can get more for your money through our services.
Q. How can I be sure that the wedding ring will match the engagement ring?
A. We can make a wedding ring especially to fit against an engagement ring, but this will require you to send the engagement ring to us whilst the workshop does the shaping. We also have a range of shaped ready-made rings.
We offer a few services that can help you to get it right first time.
If you do not get it right first time the ring can be resized or exchanged for a different style.
Q. Can we get matching/similar wedding rings?
A. Yes, you can always choose rings that look similar in the width of the band, profile, setting of the stone/s, metal type.
Q. What is the ring weight?
A. Each ring has an estimated weight associated with it. We have provided this to help you compare rings against others.
Many companies sell cheaper rings, but on the whole this is because they are lighter in weight. The lighter they are, the less metal used in the ring itself. So choose carefully!
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