Returns Policy

We offer the option of a full refund or exchange for items received back within 14 days of delivery, if the goods are agreed as being faulty or not as ordered. This includes situations where the design of the ring is simply not as expected. The item must be received back in its original condition, with all original documentation where applicable.

Refunds may not be authorised for bespoke items, engraved items, and rings received back more than 14 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.

In some cases, we will contact you before we manufacture a ring, to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 14-day refund policy, and will always contact you prior to their manufacture if this is the case.

Refunds will be made by the original method of payment.

Returns Address