Our Bespoke Jewellery Services

What counts as a bespoke item?

Bespoke items are jewellery pieces made specifically to your design requirement and that cannot be found on our website. They can also be items from our website that have been changed from their original design especially for you.

Please note that we sometimes refer to engraved items as bespoke, as they are personalised for you, but these can be ordered directly online.

What our services include

There are three services available, namely:

• completely new design (bespoke from scratch)

• matching the shapes of wedding and engagement rings (shaped to fit)

• small alterations

Bespoke design from scratch

This is the 'serious’ bespoke service. We can make almost any engagement ring, wedding ring or other related item of jewellery that you cannot find on our website. We can work with drawings, images or just your ideas and, depending on the nature of the item, have different techniques to ensure that you get what you are looking for. There are very few items we are technically unable to make, though occasionally the cost of manufacture will be rather more than you might wish. However, a non-binding quote will always be provided at no charge so please feel free to send your images and ask your questions.

Because we operate over the internet and largely rely on email and phone communication, we will maintain regular contact to ensure that you are happy with the decisions we jointly make along the way.

Depending on the style of ring or item you choose, there will be different ways to make your item. We will of course make sure that you are always aware of all the options as well as their consequences.

How does it work: Let’s say you would like a ring design that you cannot find on sale anywhere. We will ask you to find an image of a similar ring on our website or elsewhere on the web and email it to bespoke@weddingringsdirect.com to give us a rough idea of what you are looking for. In some cases we may be able to create a computer image of your design, similar to that shown in the picture alongside this text. If it's not quite what you were thinking of, then we can make as many changes as you need until we get the design just right. Once you have approved the final version, a wax model will be made from the design. This wax model is then used to create a mould into which your ring will be cast. It's as simple as that!

• 
• 
• 
• 
• 
• 
• 
• 
• 
• 

How long does it take: This will depend on the time required to get the design right and approved by you, how quick you are on replying to emails as well as how busy our design workshop is at the time. It usually takes 20 working days from final design approval to delivery.

How much does it cost: The consultation and design stage is free of charge. Once we have a outline of the design, we can supply you with a cost estimate. The final cost will depend on the materials needed, i.e. the cost of the precious metals and/or diamonds, plus the workshop costs. As with all our products, we want you to have your perfect ring at the best price possible!

To view the trilogy engagement ring featured on this page please click here.

Shaped to fit

This service can shape almost any wedding ring on our website to fit your engagement ring. It can be applied to nearly all ring styles so you are not limited to the rings in the section for shaped wedding rings.

In order to be able to match the two rings –  and this is the hardest part - we need you to send us your engagement ring at some point, for the workshops to use as a guide. If you live near Brighton you are, of course, welcome to drop it off at our offices.

How does it work: You begin by contacting us via email to bespoke@weddingringsdirect.com to tell us what you are looking for. We will then be able to tell you if what you have in mind is possible and how to place the order for your wedding ring. Once we have begun to make your wedding ring we will contact you to send us your engagement ring. The rings will then be matched together in our workshop. We will usually give your engagement ring a good polish as well!

How long does it take: This depends on how long it takes to get the wedding ring and how complicated the fitting job is. Generally the total service should not take longer than four weeks. We will give you an estimated completion date when you place the order.

How much does it cost: The price of a completely bespoke shaped ring can vary depending on the metal and the task in hand. If your ring is simply an item from our shaped wedding rings section, with extra fitting to your engagement ring, the overall cost will be less so please contact us for a quote. This additional charge will be payable at some point in the process and can be taken over the phone.

Small alterations

This service includes minor alterations such as adding or removing a few diamonds, or changing proportions of material on multi-colour items or cut-outs.

How does it work: You contact us via email to discuss what you are looking for. We will then tell you whether or not the alteration is possible and provide you with a cost estimate. Depending on the nature of the alterations this preliminary step typically takes a few days as we might have to contact different workshops and suppliers. We will then also provide you with clear instructions on how to order as well as the time estimate for the work to be completed.

How long does it take: Bespoke designs normally take three to four weeks to be manufactured, once the order has been finalised and paid for. If urgent, we can usually complete the work more quickly, subject to a small additional charge.

How much does it cost: Charges depend very much on the nature of what is required, and the bespoke team will give you an approximate quote early in your communications.

Important Note

Please understand that we cannot include bespoke items in our standard returns policy as such items are not resalable by us. If you would like to return your bespoke item, we might be able to make you an offer for the ring based on what we think we can recover by adding it to our sale section. Each decision will be made on a case by case basis. However, in order to avoid this situation, we will do our very best to make sure that you are 100% satisfied with your order.