Returns, Refunds & Cancellations
When you buy goods from an online business, by law you have a number of rights as a consumer. These include the right to claim a refund, replacement, or repair where the goods are faulty or misdescribed. The law also allows a 14 day cancellation period whereby you have the right to cancel your order up to 14 days after it has been delivered. This statutory cancellation period does not apply to personalised goods (e.g. engraved or re-sized rings).
In addition to the statutory cancellation period, WRD offers a cooling off period of a further 16 days so that you can cancel your order and/or return your ring up to 30 days from the date of receiving or collecting your order. You must inform us of your wish to return/exchange your item within these 30 days. The item must then be returned to WRD within the next 14 days.
If you wish to cancel your order or return it for a refund, please contact us either by telephone or email. The purchaser will not be refunded any relevant shipping or express manufacture costs and will be responsible for returning the ring to the Wedding Rings Direct address.
All payments are processed by relevant payment platforms and not by Wedding Rings Direct. Therefore even if you cancel your order right away you may still be charged the full amount prior to being refunded. Whilst we will process the refund swiftly, the full completion timeframe will depend on the payment type and issuer.
Any item returned for refund or exchange must be received back in its original condition, with all of the original documentation where applicable (for example, diamond certificate) and packaging.
Refunds and exchanges may be subject to fees where the item shows any evidence of wear and tear. Wedding Rings Direct reserves the right to not accept an item back for refund or exchange if it shows excessive wear and tear (even within the 30 day returns policy).
Items will not be accepted back for refund or exchange if it is evident that a 3rd party has worked on the item.
Refunds and exchanges will not be authorised for bespoke items, engraved items, shaped rings and any rings received back beyond the 45 day cooling off period outlined above.
If under special circumstances a return is accepted for items back after the 45 day cooling off period, this will be subject to administration/restocking charges.
Wedding Rings Direct reserves the right to cancel any order if it is evident that more than one ring has been purchased with the express intention of choosing between them and returning one for a refund.
Refunds will only be made to the original method of payment and to the original purchaser. .
In some cases, we will contact you before we manufacture a ring, to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to manufacture if this is the case.
We require all returns (for resize, exchange or refund) to be sent by prior arrangement. If you'd like to initiate a return, please email [email protected] with a brief explanation for your reason for the return.
We are willing to exchange one standard item for a different style of standard item, plus or minus any price difference and any extra shipping and handling fees. A standard item is any item available from our website which has not been altered or personalised in any way.
To be eligible for exchange the new item must be a different style to the original item (not the same item in a different size). If you simply want the same item but with a different size, please follow the resizing procedure.
Custom or bespoke jewellery, engraved items, or special orders can not be exchanged.
Please also note that we will not exchange or replace rings that have been damaged by the wearer, or worked on by a third party.
If you would like to initiate an exchange , please contact us via email: [email protected]
Please see our Terms & Conditions page for a full explanation of our return, refund, and exchange policies.