We offer a cooling off period so you can cancel your order and/or return your ring up to 30 days from the date of dispatch or collection if it is not as expected. This includes any statutory cooling off period. If you wish to cancel your order during manufacture or return it for a refund, please contact us either by telephone or email. The purchaser will not be refunded any relevant shipping or express manufacture costs and will be responsible for returning the ring to the Wedding Rings Direct address.
The item must be received back in its original condition, with all original documentation where applicable. Refunds and exchanges may be subject to fees where the item shows any evidence of wear and tear and we reserve the right to not accept an item back for refund or exchange if it shows excessive wear and tear (even within the 30 day returns policy).
Items will not be accepted back for refund or exchange where there is evidence that a 3rd party has worked on the item. Refunds and exchanges may not be authorised for bespoke items, engraved items, shaped rings and rings received back more than 30 days after dispatch. When we do accept items back after the 30 days, they will usually be subject to administration/stocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund (see below).
Refunds will be made by the original method of payment.
In some cases, we will contact you before we manufacture a ring, to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to manufacture if this is the case.
We require all returns (for resize, exchange or refund) to be sent by prior arrangement. If you'd like to initiate a return, please email [email protected] with a brief explanation as to why
We are willing to exchange one standard item for another, plus or minus any price difference and shipping and handling. A standard item is any item available from our website which has not been altered in any way. Custom/bespoke jewelry, engraved items or special orders can only be exchanged at our discretion and subject to any agreed charges. If you simply want the same item but with a different size, please follow the resizing procedure. Please also note that we will not exchange or replace rings that have been damaged by the wearer.
If you would like to initiate a return, please contact us via email: [email protected]
Please see our Terms & Conditions page for a full explanation of our return, refund, and exchange policies.