8 mm tungsten carbide court profile ring. Comes with a high polish finish that is extremely tolerant to scratching. The ring has highly reflective marquise shaped facets that encircle the ring. Unlike other metals it will maintain its polish for many years
We offer the option of a full refund or exchange for items received back within 30 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. This also includes situations where the design of the ring is simply not as expected. The item must be received back in its original condition, with all original documentation where applicable.
Refunds may not be authorised for bespoke items, engraved items, shaped rings and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.
Refunds will be made by the original method of payment.
Returns address:
Unit 1, Level 4, New England House
New England Street
Brighton
[email protected]
www.weddingrings-direct.com
Product:
Beautiful ring
Service:
Service rating : The customer service has been excellent following problems with the ring size. Many thanks to Evelina for her help. Dropped the rating down to good due to the poor ring sizer they sent me. Needs to be rigid enough to judge whether it will get over the knuckle. Meant delays and extra cost for resize. But again, the service from the staff in resolving this problem has been excellent.
Product:
Looks lovely - very happy with ring
Service:
Service rating : Excellent service - kept upto date via text. Arrived very promptly.
Product:
Very pleased. Quality is excellent as far as i can tell. Looks exactly as expected.
Service:
Service rating : Delivered in timely manner. Included were clear return and resize instructions. So far i have not been bombarded with emails or hassled on the phone. Top class.
Product:
beautiful and unusual, engraving was perfect and ring well made.
Service:
Would not hesitate to recommend them.
Product:
Lovely ring looks better than in picture
Service:
Very good in resonping to any quries
Product:
The ring is absolutely stunning.
Service:
Fantastic service, I would thoroughly recommend wedding rings direct.
Product:
Husbands wedding band, looks as good as new unlike mine and about 1/5 of the cost of my band.
Service:
Sent wedding band back as poor condition only to be told this is 'wear and tear' and they would provide a discount on yearly replating! Steer clear and order elsewhere as waste of money as I have to replace myself.
Our Reply:
Hello and thank you for your feedback. We are very sorry to hear that you are unhappy with your ring. After careful inspection of your ring, there were indeed some scratches and scuffs on the surface, nothing unusual for 18 months wear. These are not manufacturing faults, they are both caused by contact with multiple surfaces. Whilst some metals are stronger and tougher than others, nothing is completely scratch-proof. Gold is naturally a soft metal and as every person has different daily routines, the way the ring ages depends a lot on the wearer. The most surprising items can have an effect on your jewellery, e.g. face powder is made up of lots of hard crystals and can have a major effect on a ring if it gets between it and the neighbouring fingers. Keyboards, mugs, door handles, chairs, cutlery and even telephones can affect the surface too. All our precious metal rings are hallmarked by an independent body known as the Assay Office. There are four in this country that legally hallmark every UK made precious metal item. During this process, the ring is tested in a lab to ensure it's quality is up to standard, and is then only hallmarked if it passes these tests. Your ring is made from UK 9ct white gold as hallmarked. This ensures that the quality and percentage of gold is no different from that of any other jewellers in the UK. White gold is Rhodium plated as a standard process across the jewellery industry and although some people find that their white gold rings rarely need re-plating, some choose to have it done every year or every few years depending on their own wear. As a gesture of goodwill, we have offered you yearly polish and re-plating at half the workshop charge. Best wishes, The WRD Customer Service Team
Product:
EXCELLENT RING WELL PLEASED WITH IT.
Service:
first CLASS SERVICE would use again . Well done.
Product:
Excellent ring looks good
Service:
Great service excellent packaging
Product:
No feedback provided
Service:
What to say. Great service fast delivery. Superb
Product:
Alles perfekt, Ring wie beschrieben, wunderschön, unzerkratzbar! Strahlt spiegelnd in einem dunklen Glanz, Shop kann nur bestens empfohlen werden :-) !!
Service:
Excellent, dem kann man nichts hinzufügen!! :-)
Product:
Great thanks
Service:
Very fast great service
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Really nice, thank you! :-)
Service:
Excellent Service!
Product:
Nichts zu beklagen...
Service:
Alles super!
Product:
First class products.
Service:
First class customer service - could not recommend highly enough.