1 reviews
This piece is a 6mm or 8mm wide heavy flat court bevelled edge ring. There are 5 groups of 6 brilliant cut diamonds set at equal points around the ring. There is a total number of 30 diamonds. The ring has a fine matt finish flanked by the polished bevel
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We offer the option of a full refund or exchange for items received back within 30 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. This also includes situations where the design of the ring is simply not as expected. The item must be received back in its original condition, with all original documentation where applicable.
Refunds may not be authorised for bespoke items, engraved items, shaped rings and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.
Refunds will be made by the original method of payment.
Returns address:
Unit 1, Level 4, New England House
New England Street
Brighton
[email protected]
www.weddingrings-direct.com
Product rated 2 out of 5 based on 1 customer review
Product:
the qualify of the diamond is very poor, this makes the ring overall look very cheap. I received the ring only yesterday and I am seriously thinking of returning it. This arrived at exactly the same time as I engagement ring from Dubai, the comparison in qualify is beyond words
Service:
the overall service was good
Our Reply:
Many thanks for your feedback. We are very sorry to hear that you are not happy with the product you have received. The ring you have chosen is set with H SI1 quality diamonds as stated on the product page and your invoice. It may be that if the engagement ring diamond is different/higher quality that you may see a difference in colour/ clarity. Another reason why the diamonds may appear less white/ brilliant is that they are set flush into a yellow gold band. This means that they will naturally take on some of the yellow gold colour within the stones as it refracts light from the ring. Please be assured that the ring you have received is of high quality and set with diamonds of the clarity and colour specified when making your purchase. We will be more than happy for you to return the ring to us to inspect and advise you further as we want you to be 100% happy with your ring and enjoy wearing it. Please contact us on 01273 696 515 or email [email protected] if you would like to discuss this matter further. Kindest regards Olivia Burgess
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