The fine diamond cut flicks at varying angles give the effect of cracked ice all over the band.
We offer the option of a full refund or exchange for items received back within 30 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. This also includes situations where the design of the ring is simply not as expected. The item must be received back in its original condition, with all original documentation where applicable.
Refunds may not be authorised for bespoke items, engraved items, shaped rings and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.
Refunds will be made by the original method of payment.
Returns address:
Unit 1, Level 4, New England House
New England Street
Brighton
[email protected]
www.weddingrings-direct.com
Product:
I'm very pleased with the ring I ordered. Excellent workmanship to the correct specifications.
Service:
Service rating : I ordered a white gold abrazo wedding ring and chased progress after the estimated date of delivery passed. The support lady at WRD chased up their workshop and it turned out to be ready for dispatch. She was as helpful as when she set up my previous refund for a tungsten ring that I couldn't size reliably.
Product:
Customer service was excellent ring is great kept us informed many thanks
Service:
Service rating : Customer service was excellent ring is great kept us informed very happy many thanks
Product:
The ring is really lovely and exactly like it looked on line.
Service:
Service rating : The rings where delivered on time.
Product:
No feedback provided
Service:
Excellent service delivered ahead of schedule