17 reviews
A Double Comfort wedding ring that is rounded on the inside, slightly flattened on the outside, with rounded edges for extra comfort. This wedding ring is a 2mm light weight wedding ring meaning it has an average depth of 1.3mm and is 2mm wide. Look in the customise your ring section for engraving and a selection of different finishes. Not sure which profile or size is best? Why not use our try before you buy sample service.
30 day money back guarantee
Cheaper than the highstreet Try before you buy. Order a sample Visit our showroom
We offer the option of a full refund or exchange for items received back within 30 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. This also includes situations where the design of the ring is simply not as expected. The item must be received back in its original condition, with all original documentation where applicable.
Refunds may not be authorised for bespoke items, engraved items, shaped rings and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.
Refunds will be made by the original method of payment.
Returns address:
Unit 1, Level 4, New England House
New England Street
Brighton
[email protected]
www.weddingrings-direct.com
Product rated 4.8 out of 5 based on 17 customer reviews
Product:
Looked and felt beautiful and quality
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Service rating : I honestly could not be more pleased with the plain wedding ring I bought. WRD remained in contact the whole time with the status of the order, and replied quickly to me when I needed more info. The ring was beautifully presented in its box when it arrived, exactly as I imagined, and the whole postage experience, both receiving the ring and samples, and sending the samples back, was easy and gave complete peace of mind.
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Ring is very pretty just unfortunately not quite what we were looking for. Exchange process extremely easy and we'll thought out.
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Service rating : Service was quick and painless. Arrived exactly on time.
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Love their products, really pleased with my ring.
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Service rating : Couldn't be more helpful - excellent customer service
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No feedback provided
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I love the sample service. It was easy and made the decision easier as I could try it on with my engagement ring.
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as required
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Kindly allowed me extra time to get the sample ring back from the USA. Rings are perfect; fit, feel and look.
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No feedback provided
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Estimated delivery date was 2014-09-05. An Wedding Rings Direct representative contacted me on that very day letting me know there has been a delay in the manufacturing process and my new estimated delivery date now is 2014-09-14, this is 9 days late and 4 days after the anniversary date the ring was intended for!
Our Reply:
Many thanks for your feedback. I am really sorry that we experienced a delay despatching your order. We only give estimated due dates for this reason, as we do not want to promise our customers a date we cannot keep. We are unable to give exact dates as we make all our rings to order and have to account for all eventualities in our manufacturing process. Unfortunately on this rare occasion, your ring did not come back from the hallmarking office (the independent body that tests the metals quality and therefore not tied to our lead times) when anticipated and therefore delayed despatch of your ring 4 working days after your estimated due date. We will always update customers as quickly as possible if we experience any delays, which is why you were contacted. I appreciate that the update was on your estimated due date, as it was only at this point that we were notified by the workshop that your ring would not be ready to despatch. When an event date is entered during the checkout process, if it was close to your estimated due date, we would have also been in contact before processing the order to make sure you had seen your estimated delivery date and that it was not guaranteed, to ensure that our customers are fully aware and not left empty handed on their special day or event. We were unfortunately not made aware on your recent order that you required the ring for a particular date, and therefore processed your order as normal, and updated you as soon as we were made aware of the delays. We are very sorry that we missed your wedding anniversary and hope it did not cause you too much distress. We are constantly striving to ensure our customers are kept closely up to date and we take every customers experience with us seriously. I have spoken with the Assay Office and they will be striving to ensure we are updated sooner than what we were in this circumstance, as we appreciate how disappointing it is for our customers to experience any delays to their orders arriving. Please feel free to contact me directly should you have any further questions, and I really hope you enjoy wearing your ring. Kindest regards Olivia Burgess
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Beautiful ring
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Brilliant service and communication the whole way
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Absolutely love the finished product and excellent service throughout.
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Brilliant service throughout.
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Half the price of the high street stores plus exactly what was wanted - delivered in a couple of weeks with engraving exactly as requested
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Book an appointment and go to the showroom if you can - amazing choice, friendly service, no pressure to buy. Cannot rate this company highly enough - oh and half the price of the high street :o)
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Love it
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Lovely
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No feedback provided
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Excellent customer service!!
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Perfectly goes with my ring!
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I spoke to a very nice and very knowledgable lady who offered to look at my engagement ring by photo and match the style to the ring. She answered v quickly and I ordered the style on her advice. It arrived a few weeks later (it was a bit late but I knew this would be the case as the company had communicated this well). It was perfect! She was right about the style. Couldn't be happier!!!!
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No feedback provided
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Great value, kept us up to date with status of the order. Very pleased with the quality of the rings when they arrived.
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No feedback provided
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Excellent from start to finish - the rings took 5 days longer to arrive because part of the inscription had to be manually engraved, but WRD let us know in advance. The rings are perfect, as described. 10/10
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Delighted with my wedding ring, can't wait to wear it!
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Very pleased with the service. The free ring sizer is a great idea, really useful.
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Exactly as was pictured, perfect fit. I love it, thank you
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Easy, promt service & the ring is perfect. Thank you
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fab
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fab
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