Anonymous review via Feefo
My fiancé loves his wedding band, and it seems to be great value for the price (particularly with the try-on service in advance).
Service rating : We had a great experience with Wedding Rings Direct. My fiancé is very particular about which ring he wears for his wedding band, so we loved that we could order some for him to try at home inexpensively before committing. Once he picked one, we were thrilled with how soon they got it out to us, and he loves it!
Anonymous review via Feefo
Great experience from start to finish.
Anonymous review via Feefo
Prompt and easy service thank you
Service rating : So easy with the sample service to find the perfect size and width I am thrilled with my new ring, after nearly 51 years of marriage a change was much needed
Anonymous review via Feefo
Good quality plain gold rings. We're very pleased with them.
Service rating : Excellent service. Their advice and help was invaluable and they couldn't do enough for me. They delivered the rings as promised to a very tight deadline. Would definitely recommend.
Anonymous review via Feefo
Lovely ring at a great price.
Service rating : Service was incredible, we had a meeting at Wedding Rings Directs showroom in Brighton. We had lots of rings to choose from and great advice give to us. After choosing our rings we had great communication and they were delivered via special delivery no problems at all. Great price! would definitely recommend this company.
Anonymous review via Feefo
Beautiful- exactly what I wanted
Service rating : Absolutely fantastic company--so communicative and courteous! My partner and I love our rings and are so glad WRD could be a part of our special day. :)
Anonymous review via Feefo
Excellent service. Highly recommend using the ring sizer and ring sample service as gives u great piece of mind when going ahead with the final purchase. Was kept up to date by email every step of the way and never felt under any pressure to buy finished rings from them after using the sample service. All the deliveries were on time as promised and was delighted with the finished product.. Can't recommend them enough.
Anonymous review via Feefo
Was really impressed with the rings and the service that I received
Service rating : Brilliant service and a competitive price. Iâm really happy with the rings we have purchased. I would highly recommend to anyone wanting to buy a ring.
Anonymous review via Feefo
DRD provides an amazing service, really helpful staff and excellent products. The prices are very competitive and they offer an extensive range. Weâre very pleased to have used this company
Anonymous review via Feefo
Anonymous review via Feefo
Great product, very happy.
Service rating : Good communication, Prompt service,High quality product
Anonymous review via Feefo
All of it was smoothly handled! Communications were regular, the rings were great and timings were as stated. The sample service was incredibly helpful, ensuring we bought the exact sizes and weight.
Anonymous review via Feefo
Just what I wanted, fits well
Service rating : Happy with our purchases and the service received
Anonymous review via Feefo
Delighted with purchase would recommend.
Service rating : Excellent professional quick service
Anonymous review via Feefo
Top quality and fits perfectly thanks to the sample service that WRD provide. Yet to wear full time as a wedding ring, but it appears perfect and will be happy to wear for the rest of my life!
Service rating : Great service - you have to try the sample ring service as it really makes a difference to the ring you eventually choose. Getting to wear the ring and get used to it is far better than trying it in a shop for 20min!WRD then sent me a 5% discount on any order which covers the sample costs and more.Eventually ordered with confidence and my new ring arrived within no time - will recommend to anyone who will listen!
Anonymous review via Feefo
Simple elegant ring to match my not so simple engagement ring - very smooth and comfortable when wearing, not irritating at all!
Service rating : Nice selection of rings, one of few websites to have my size or be able to order my size and not wait 4 + weeks for delivery... I also accidentally ordered the wrong size and had to send back to a resize which was turned around in less than a week! Very accommodating to your needs and urgencies and very friendly customer service. Would 100% recommend.
Anonymous review via Feefo
Love my ring. Fits perfectly, beautifully presented.
Service rating : The service was brilliant! I was a nightmare customer, didn't know what I wanted or what size I needed and kept changing my mind. But nothing was too much trouble for the WRD Team and their prompt friendly reply's to my emails was reassuring. The sample service was such helpful service to use. I ended up very happy with the ring I purchased! Would defiantly use again and would recommend to friends.
Anonymous review via Feefo
Beautiful ring, really pleased with the product
Service rating : Communication was excellent. Website was so easy to navigate with a wide selection of rings and lots of detailed pictures and descriptions. Transaction was smooth and their customer service was great, kept me up to date every step of the process.
Anonymous review via Feefo
Anonymous review via Feefo
High quality, presented beautifully
Service rating : Excellent service, kept in contact with me through out the purchase.
Anonymous review via Feefo
Everything as expected... Really happy
Service rating : Excellent customer serive and delivery
Anonymous review via Feefo
Very happy with the ring. Excellent price.
Service rating : Very efficient service
Anonymous review via Feefo
Anonymous review via Feefo
Service rating : Had no actual contact with the company but delivered fast
Anonymous review via Feefo
Quality of ring is excellent, including the engraving. The only let down is that the box it comes in leaves lots of black fluff on the ring making it look scratched.
Service rating : Extremely helpful, always answering queries and they provide lots of useful advice. Great craftsmanship in the rings and a top rate sample service.
Anonymous review via Feefo
Quick service, decent price.
Anonymous review via Feefo
As before, perfect, exactly as described & wonderfully finished.
Your service is quick, excellently priced & has delivered the perfect product for me, in this case one that I could literally find nowhere else & was told I would have to get custom made for many hundreds of pounds on the high street. On top of all this your trial service is a fantastic idea & works brilliantly, I will 100% recommend you to anyone who asks! Thanks very much!
Anonymous review via Feefo
Very, very helpful and professional.
Anonymous review via Feefo
Looks great - loved the simple wooden box it arrived in
Love the sample service - efficient and helped decision making
Anonymous review via Feefo
The staff spent a long time ensuring a close match to the engagement ring and good fit / style
Excellent service, very knowledgeable, friendly helpful staff and great value
Anonymous review via Feefo
Beautifully finished and fitted just right.
Amazing service! From initial meeting with Olivia to find out our requirements to being kept up to date and informed to the final stage receiving our rings. If only every shopping experience was this good!
Anonymous review via Feefo
Was contacted by them to inform me that since my wedding date was close to the promised delivery date, I ran the risk of the ring being delayed. Rings ended up being nearly a week earlier than the promised date. During delivery, Royal Mail experienced a delay and wasn't able to deliver the next day. Wedding Rings Direct helped to check with Royal Mail for me. Very impressed with the service.
Anonymous review via Feefo
Great service, samples by post worked well, and rings delivered exactly on predicted date.
Anonymous review via Feefo
Anonymous review via Feefo
Beautifully made ring. Just perfect
Easy to use web site. Good communications, kept me in touch every step of the way.
Anonymous review via Feefo
Absolutely fabulous service, thank you so much. Great, fair prices with excellent, reassuring service, clear communication and timely delivery. The sample service in particular was probably what won the business.
Anonymous review via Feefo
We were delighted that you offered a fast service rate but were disappointed that we had to pay twice when we'd ordered a matching set of the simplest rings.
Our Reply:
Many thanks for your feedback. I just wanted to clarify how the express service works as I do not wish for you to feel that you have incurred unnecessary charges. As we make all our rings to order, it means that when selecting the express option, your ring/rings will be leap frogged to the front of the cue in the workshop, and prioritised at all stages of the manufacturing process, including casting and hallmarking. The extra charge per ring is to cover the costs incurred for this express manufacture service. I hope this helps to explain why the express manufacture is per ring. If you have any further queries, please feel free to contact us on 01273 696 515. Kind regards and best wishes Olivia Burgess Head of Customer Service
Anonymous review via Feefo
Prompt. All communications polite. Only one small blemish. The web site makes a big thing about getting the rings done on time but does say that somethings are out of it's control. However I was called to see if I wanted to gurantee delivery by paying more. How can paying more suddenly help! Fet like it lacked a bit of integrity for a moment there but really everything has been fine. Arrived 5 days later than advertised but in time for wedding.
Our Reply:
Many thanks for your comments. As you have said, we say on our site that our time scales are only estimated due to the fact that we manufacture all our rings to order and have to be prepared for all eventualities within that process. When a customer places an order and the estimated due date is close to the event date they have entered, we will give these customers a courtesy call to make them aware of how we work and that their estimated due date is unfortunately not guaranteed. At this point, if we are able to offer an express manufacture, we will give this option to the customer. This means that your order will be leap frogged to the front of the cue in the workshop, and prioritised at all stages of the manufacturing process, including casting and hallmarking. The extra charge for this is to cover the costs incurred for this express manufacture service. If opting not to go for an express manufacture, we will keep a very close eye on the order and keep our customers updated with any delays as soon as we are made aware of them by the workshop. We feel that this way of working is much better than promising a due date that we potentially then cannot keep as this is in turn misleading to our customers. I hope this helps to explain the manufacturing process and the express manufacture service. Please do feel free to contact us on 01273 696 515 if you have any queries at all. Kind regards and best wishes Olivia Burgess Head of Customer Service
Anonymous review via Feefo
Quick service, perfect size, exactly what i expected. Received the ring 2 working days (or 4 days including weekend) before the initial delivery time.