21 reviews
A D-shape wedding ring that is flat on the inside and round on the outside. This wedding ring is a 3mm medium weight wedding ring meaning it has an average depth of 1.7mm and is 3mm wide. Look in the customise your ring section for engraving and a selection of different finishes. If you are unsure of which size you may need, why not order a free ring gauge. Not sure which profile or size is best? Why not use our try before you buy sample service.
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We offer the option of a full refund or exchange for items received back within 30 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. This also includes situations where the design of the ring is simply not as expected. The item must be received back in its original condition, with all original documentation where applicable.
Refunds may not be authorised for bespoke items, engraved items, shaped rings and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.
Refunds will be made by the original method of payment.
Returns address:
Unit 1, Level 4, New England House
New England Street
Brighton
[email protected]
www.weddingrings-direct.com
Product rated 5 out of 5 based on 21 customer reviews
Product:
Beautiful :)
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Service rating : Great service- great value- I'm going to tell ALL my friends and family! I love jewellery and I could not be more delighted with our wedding rings :)
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No feedback provided
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Placed order for replacement wedding ring for my wife on 21st December. It was delivered, as promised, on 23rd! Excellent customer service and my wife loves her ring.
Product:
Beautiful ring with a great weight and finish. The engraving is subtle and well executed.
Service:
Very good service and expectation management - when a slight delay was encountered, we were kept informed. The ring try out service is genius - we are over the moon with our rings and very glad we tried a variety before hand, We rave about WeddingRingsDirect to our family as we are truly impressed with the level of service and quality of the product.
Product:
The quality of the ring is excellent in all aspects cannot fault any aspect of the quality of my ring.
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I had to send one of the rings back for resizing which was done following the company procedures. I called the company some 3 weeks later to enquire what was happening they stated that they had been waiting all this time for a response to ane Mail they had sent which I had not received. Surely after 3 weeks another form of communication should have been used to contact me. Notwithstanding that small criticism the company pulled out all the stops to remake the ring as resizing was not a viable option. The ring arrived some 3 weeks later after a minor delay in manufacturing which I was informed of. The quality of both of the rings is excellent and I would certainly recommend the company to anyone considering making a purchase. Overall great service, great product and an excellent pricing structure, thank you.
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Perfect in every way!
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excellent product images, description and prices. Delivery was swift and the complimentary samples for our ceremony really helped!
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Exactly what I expected
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Great
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It's a lovely ring and well made. The size is a little big, which is very weird as I did use the size gauge provide by wedding rings direct and I am and have been the same in many jewellers.
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I was disappointed by the time it took to get my ring also I was not always kept informed of delays and only found out there was a problem after calling up directly.
Our Reply:
Hello there and thank you for your feedback. First of all, I would like to apologise for the delay with your order. Although we provide an estimated delivery date for all of our products on our site, we do endeavour to keep our customers updated if there are any delays before their estimated delivery date. Unfortunately, due to some unexpected manufacturing delays, right at the end of the process, we were only informed by the workshop on the day that your ring was due to be dispatched. This is an extremely unusual circumstance and only affected a few orders in production, but nonetheless, meant that you contacted us before we had a chance to contact you and I can only apologise that we were not up to date enough to get back to you sooner. Regarding the sizing of your ring; the free ring gauge that we offer is really only a starting point for customers. We do recommend that customers use our sample service to be 100% sure that their 'real' ring will fit perfectly. That said, we would be more than happy to check your ring in our workshop and make sure that there has not been any human error regarding the sizing of your ring and to correct it if there has been. I will be in touch you via email to let you know how to return the ring to us for inspection. Once again, please accept our sincerest apologies for the delay to your order. Best wishes, Gemelle
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No feedback provided
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Clear communication during all steps
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No feedback provided
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Excellent service. Friendly, helpful. Love the sample service. Five stars. Beautiful presentation.
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No feedback provided
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Excellent service. Friendly, helpful. Love the sample service. Five stars. Beautiful presentation.
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Exactly matches the engagement ring as intended.
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Can't fault the service provided; prompt response to telephone enquiry is always a good sign of quality.
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Amazing. Thank you
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Very good service
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Execution according order looking excellent.
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Very good web page, complete information for ordering, fast replies and services.
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Also looks good and fits perfectly
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Great service, loved the samples by post idea, and they put extra ones than requested so that we could be sure of the size
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Top quality.
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Top class communication, top class service.
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No feedback provided
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Very good service and speedt
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Exactly as described on the website
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The website was really informative; the choice was great and it was delivered on-time and fitting nicely. I felt it was a little risky to make a large and very personal purchase on-line but I'd certainly recommend Wedding Rings Direct.
Product:
The rings are perfect, just what we wanted.
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We both felt nervous about ordering wedding rings over the internet, but have been really pleased with the experience. The rings are just what we wanted and came in good time. Huge thanks.
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No feedback provided
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It's a shame this isn't a company I can use again and again as I am hoping to only get married once. Excellent choice and service.
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No feedback provided
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Very good
Product:
Lovely ring which compliments the engagement ring beautifully
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Very impressed by the service provided and range of rings to choose from
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