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Our Reply:
Hello and thank you for your feedback. I'm sorry to hear that you are not happy with the surface of your rings. Although some metals are harder and therefore less susceptible to scratching, no metal is impervious to being scratched. Everything our hands, and therefore our rings, come into contact with will affect the metal in some way or another and more often than not, hairline scratches will appear after contact with regular household objects like cutlery, phones, door handles etc. As the rings have been finished to a high standard, the first few scratches are always the most noticeable and it is especially obvious in the first month or two of wear until it begins to wear more evenly. We would be more than happy to inspect the rings to determine the causes of the scratches and to make sure that there is nothing unusual that may be affecting your rings in particular. On this occasion we would like extend to refinish the rings for you free of charge as a goodwill gesture, however, we do feel you should be aware that scratches are a part of the natural progression of a rings life. Some people choose to have their rings re-finished on a regular bases as they prefer the ââ¬Ëbrand newââ¬â¢ look over the ââ¬Ëwornââ¬â¢ look. If you would like to return your rings for inspection, then please let us know on 01273 696 515. We look forward to hearing from you. Kind regards and best wishes Gemelle Debice Head of Customer Service
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Our Reply:
Many thanks for your feedback. It's great to hear that our sample service helped you to make your final decision. In regards to customers ordering a second lot of samples, unfortunately, our current system does not allow us to only charge one way postage on a second samples order, and by default will always charge for postage both ways, which we then refund once all the sample have been returned in a single returns envelope. I completely appreciate that this is not the ideal situation and will make sure that this is discussed as a way to improve our customers journey through the sample service and see if there is any way to implement this on our site. Thanks again for letting us know what you thought of the service. It really does help us to look at ways we can improve and make it better. Please do let me know if I can be of any further assistance in the future. Kindest regards Olivia Burgess Head of Customer Services
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Wedding ring specialists
Bespoke quality at internet prices
1000s of 5* independent reviews
30 day money back guarantee
Try before you buy
Visit our showroom
Need some help?
Choosing your wedding ring couldn’t be easier with our easy to use sample borrowing service. Order up to 10 silver ring samples to try on at home for only £2 per ring including delivery and postage back to us.
SPECIAL OFFER - Order 3 ring samples and get 1 FREE!
We offer the option of a full refund or exchange for items received back within 30 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. The item must be unworn, received back in its original condition, and with all original documentation and packaging. Please note that an item becoming scratched whilst worn does not indicate that the item is faulty.
Bespoke items, laser engraved items, shaped rings, and rings received back after the 30 day returns window will not be eligible for refund. In rare cases when we do accept these items back, they will usually be subject to administration/restocking charges. We make every ring to order, so will not process an exchange for the same item in a new size. Please follow our resizing procedure if you require a different ring size. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.
Refunds will be made within 5-10 working days by the original method of payment.
We offer the option of a full refund or exchange for items received back within 30 days of the date of dispatch, if the goods are agreed as being faulty or not as ordered. This also includes situations where the design of the ring is simply not as expected. The item must be received back in its original condition, with all original documentation where applicable.
Refunds may not be authorised for bespoke items, engraved items, shaped rings and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we will contact you before we manufacture a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.
Refunds will be made by the original method of payment.
Returns address:
Unit 1, Level 4, New England House
New England Street
Brighton
[email protected]
A Court wedding ring that is round on the inside and round on the outside. This ring is a 4mm medium weight ring meaning it has an average depth of 1.7mm and is 4mm wide. Look in the customise your ring section for engraving and a selection of different finishes. Not sure which profile or size is best? Why not use our try before you buy sample service.
Wedding Rings
Shop by Metal
Shop by Style
ABOUT US
A FAMILY BUSINESS
WRD was started in the year 2000 by Anthony Edwards as a legacy for his sons, Alex and Douglas. With over 50 years of experience in the jewellery industry, Anthony began WRD as an antidote to overpriced high street jewellers. Our business model bypasses middle men, and passes on savings to our customers. We aren’t your average online business. Every ring that leaves our workshop has been handcrafted for a specific customer, finished to the highest possible standard, using the best quality materials. Buyers can feel confident that our friendly, dedicated customer service team in Brighton ensures that your rings go through a robust quality control process.
HOW DOES IT WORK?
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1
You Choose Your Samples
To order a sample, simply browse our website until you find the ring you like. Select your preferred size, width, depth, and profile, and then click “order a sample”.
You can add up to 10 samples to your basket at once, so feel free to keep browsing until you are completely happy with your order.
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2
We Send You Your Order
Once the order is placed we always endeavour to pick, pack and post your samples on the next working day.
Your sample packet should reach you within a week of the order being placed. If you haven’t received your sample order within this timeframe, please get in touch.
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3
You Try Your Samples
Fingers can be tricky to size as they can swell and contract depending on the temperature or time of day. You get to keep your samples for a week, so we recommend that you try them on at various times of day to ensure you are completely happy with your choice.
If you aren’t sure what size samples to order, you may want to try our free ring sizer first.
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4
You Return Your Samples
You will receive a pre-paid envelope with your samples to return them in. Once you have finished with your sample rings, all you need to do is package them up and pop them in the postbox - it's as easy as that!
We hope that your samples help you to choose your real wedding ring. To keep things fair, we freeze our prices for all of our sample customers for 30 days after their sample order. This way you can feel confident to take your time in choosing your perfect ring.
If you order more than one set of samples, we understand that you may wish to compare both sample orders. In these cases, please keep a hold of your initial returns envelope and return all of your samples together.
EXPLORE AND LEARN
WHAT ARE THE BENEFITS?
Our wedding and engagement ring sample service makes it easier than ever to shop with confidence online.
Get the Perfect Fit
Only by trying on a range of different sizes, widths, and profiles, will you know which fits you best.
Explore Different Styles
Take the opportunity to try different things, and your favourite might surprise you!
Take Your Time
Shop for your wedding ring in a pressure-free environment. Try your samples for a week, so you can be certain of your choice.
Try on Rings at Different Times of Day
Most people find their finger size fluctuates in different climates and with the time of day.
30-Day Price Freeze
If metal prices increase within 30 days after you make your sample order, you will have the chance to order your real ring at the original price.
Hassle-Free Delivery and Returns
Samples are delivered promptly through your letterbox, so no need to be in to receive them. Our pre-paid returns envelope means returning your samples is as simple as posing them in the post box!
THE NITTY GRITTY
TERMS AND CONDITIONS
Samples must be returned within one week of delivery unless otherwise arranged with our customer service team. The samples supplied are made to our specifications of width, depth, and profile. Samples may vary slightly from real rings purchased. All of our rings are made to a leading edge size measurement and may differ to other retailers’ sizing. Failure to return samples will result in a charge for the full retail value of the silver rings according to the current price on our website. Further court action will be taken if the amount remains unpaid or the rings remain unreturned. In the event that we do not have stock of a sample ordered we will provide the closest match in width, depth, profile or size. We will always oversupply samples in these cases. Samples ordered with finishes or engraving, shaped samples, and engagement ring samples come in stock sizes only. In the event that you order any of the above you will be provided with a sample in the closest size and profile to your order as well as a plain ring in the exact size, width and depth you have requested. The cost of samples is non-refundable and covers administration, cleaning, and postage costs of the sample service.