Anonymous review via Feefo
All good.................
Service rating : All good..
Anonymous review via Feefo
Looks great, will need to get use to wearing it after the big day.
Service rating : Team noticed a made a mistake with my order and were very quick to confirm it with me and resolve. Highly recommended! Thanks for the great ring and much better value that else where.
Anonymous review via Feefo
Fantastic! Exactly what I wanted.
Service rating : Fantastic!
Anonymous review via Feefo
Excellent quality, looks great, matt finish perfect
Service rating : Excellent choice of both styles and metals available.We ordered samples before placing our order for wedding rings.Rings arrived on time in ring boxes. Both rings are exactly as described, one has been returned for resizing, excellent customer service.Would recommend.
Anonymous review via Feefo
A perfect fit and excellent value. Itâs absolutely beautiful.
Service rating : I loved the whole experience from trying on the samples to receiving my beautiful ring. Buy from you again? Certainly!
Anonymous review via Feefo
We needed to exchange rings for different sizes. Communication was spot on and difference in price refunded quickly.Really happy with the rings - excellent quality and a great price.
Anonymous review via Feefo
Beautifully made and a perfect fit.
Service rating : The website is really well designed and we were able to find exactly what we wanted. The rings arrived on time and were perfect in size and design.
Anonymous review via Feefo
Lovely, comfy ring that suits my other half!
Service rating : Fab service, we used the sample service to try different ring sizes and shapes first and then ordered my other halfâs ring which came quickly and looks lovely! Canât wait for our wedding now! Thanks for a painless experience!
Anonymous review via Feefo
Service rating : Excellent
Anonymous review via Feefo
Ring is amazing and great quality for a brilliant price!
Service rating : Great quality ring, looks fantastic, and arrived quickly! Thanks!
Anonymous review via Feefo
Exactly what I wanted. So happy with my ring
Service rating : 5 stars amazing service
Anonymous review via Feefo
Very classy and excellent looking
Service rating : Excellent service n good excellent product
Anonymous review via Feefo
Exellent service; delivery was a week ahead of when initially expected.
Anonymous review via Feefo
Good level of service they kept us informedNo hassle ,definatley recommended ,Cheaper than anyone else ,lovely rings.
Anonymous review via Feefo
Excellent ring. Really pleased with it
Service rating : Fantastic service! Can not fault any element of the process from samples to final order
Anonymous review via Feefo
Great product, perfect fit.
Service rating : Easy to use website. Try before you buy service is great, as is the customer service. Definitely would recommend to buy your wedding rings from here!
Anonymous review via Feefo
Great value. Very pleased
Service rating : Very helpful, I lost my wedding ring at the beach, wrd found my original order from 9 years ago so I could order a replacement and make a claim on my insurance ... ..arrived very quickly
Anonymous review via Feefo
Perfect! The ring fit well and we are really pleased with it
Service rating : I had a really positive experience with wedding rings direct. They communicate well and provide excellent customer service. Thank you!
Anonymous review via Feefo
The ring was the wrong size. We ordered it again the size smaller and was the exact same size. We even tried on a sample first which was correct. Nice ring but either other true to size or we have been sent the wrong ones twice!
Service rating : The website was easy and delivery quick. Nice engraving. But the sizes were rubbish. We orderedo a sample. Bought the same size in the actual ring which was far too big. Bought another one the size down and it was the same size! Waste of money!
Anonymous review via Feefo
Lovely ring as described!
Service rating : Easy to navigate website. Good selection of rings. Ring turned up as described and on time
Anonymous review via Feefo
Beautiful ring. Can't wait to wear it : )
Service rating : Ordered a few samples high arrived promplty and were of a high quality. Found the ring I wanted and made my purchase, was really impressed with the ring that was sent to me. I ordered a titanium ring. Its stunning and it fits perfectly and can't wait to wear it after my big day. Highly reccomended.
Anonymous review via Feefo
Great service, easy to find the right ring.
Anonymous review via Feefo
Excellent service, I requested the ring sizer, requested a few trail rings to get the size exact and then ordered the design I wanted. All within a few weeks.
Anonymous review via Feefo
Great responses to queries about the product, and willing to price competitively.
Anonymous review via Feefo
Anonymous review via Feefo
We went to the store and spent ages being talked through all the different types of metal and finishes to make sure we chose the correct one. Couldn't be more helpful and friendly.
Anonymous review via Feefo
Very happy with the ring, looks great and fits great.
Service rating : Easy to use website. Used the sizing service and then ordered the replacement ring I wanted. It arrived very quickly considering they are made to order.
Anonymous review via Feefo
Service rating : Very helpful staff, very reasonably priced and delivered when they said. Very pleased
Anonymous review via Feefo
My husband to be (who doesn't wear rings) is very happy with this one.
Service rating : Very good service and prompt delivery
Anonymous review via Feefo
Beautifully made and very elegant, really pleased thank you
Service rating : Excellent customer service and the sample service offered is brilliant.
Anonymous review via Feefo
Service rating : Excellent service and great value
Anonymous review via Feefo
Anonymous review via Feefo
Beautifully made ring at a great price, what more could you ask for
EXCELLENT SERVICE, VERY PROMPT DELIVERY, RECOMMENDED
Anonymous review via Feefo
Just as expected, very nice
Excellent service - slight delay in sending out, but clear information on new delivery date and details on delay.
Anonymous review via Feefo
The quality of the ring box is not of high quality, but the product seems to be very good.
The customer services were helpful when needed.
Anonymous review via Feefo
I hung onto the sample as I loved it so much!
Anonymous review via Feefo
Very helpful and easy to use website. i think the different finishes could be better displayed on the website, as it's difficult to tell the difference between them.
Anonymous review via Feefo
A lovely piece of jewellery
Everything went like clockwork. Saved about £200 on the rings.Thank you.
Anonymous review via Feefo
Excellent customer service. Very helpful
Anonymous review via Feefo
Excellent customer service. Ring is finished to a very high standard and exactly what I ordered.
Trouble free and arrived on the exact day the said it would.
Anonymous review via Feefo
The ring was exactly as i envisioned before I even came across the website. I was so pleased i could customise it to how I wanted it. Excellent service!
Delivery was a day after expected date which wasn't bad at all as it was special delivery. I had an email response within hours regarding me query and the experience as a whole was very simple straightforward and enjoyable.
Anonymous review via Feefo
Perfect - although the box it came in reminded both of us of a coffin. Just a classic velvet box would have been better. Also it might be worth selling boxes on your site. I just bought a double ring box (for our ceremony) off eBay.
Very pleased with sample service and overall experience
Anonymous review via Feefo
love the ring, perfect exactly what we wanted
Easy website to use, quick and efficient
Anonymous review via Feefo
Beautiful finish. Perfect size.
What a great hassel free service. Fantastic communication & customer service
Anonymous review via Feefo
Very happy with the product!
Anonymous review via Feefo
It's exactly as described and the engraving is perfect. Thank you.
They delivered on time, the website was very user friendly and easy to use and I'm very happy with the product. Thank you.
Anonymous review via Feefo
Anonymous review via Feefo
I would recommend this ring style to everyone. Its very elegant.
Excellent service. Very quick and reliable the ring we ordered was a perfect fit.
Anonymous review via Feefo
Very good service. I gave them a tight timescale and they delivered to it. I'd be happy to recommend
Anonymous review via Feefo
Exactly what we wanted and good value for money. Engravings are perfect. In total about half the price of a jewellers
Excellent service and communication. I like the opportunity to have a tester ring for sizing. Well worth doing to get the right size.
Anonymous review via Feefo
Very well made, looks superb, well presented in wooden box
Everything from start to finish very easy, straightforward from requesting a sample ring to receiving the one chosen
Anonymous review via Feefo
Excellent products and faultless service.
Anonymous review via Feefo
Anonymous review via Feefo
Very good, especially liked the sample service, very helpful
Anonymous review via Feefo
Great service although slight delay in delivery
Anonymous review via Feefo
I got exactly what I ordered (and wanted), packaged nicely and in a timely manner.
Informative and professional website and excellent service.
Anonymous review via Feefo
Fantastic everything you need to do in one place sooo happy thank you so much
Anonymous review via Feefo
We were sure that the ring wasn't the same as the 6mm court that was sent to us in a sample, so sent it back to be remeasured and confirmed. Whilst this was done and we were kept informed, we still aren't 100% happy that the ring is the same as the sample, but unfortunately can't afford to change it so are keeping it as it is.
Really good service - the free ring sizer was brilliant, and liked the samples as they were worth it to confirm the size and get a feel for how it looked against engagement ring etc.
Anonymous review via Feefo
Maybe a bit heavy. I'd have a 5mm ring if I could go back in time.
I was a bit dubious about ordering rings online but I shouldn't have worried. The customer service is excellent, the postage is overnight and the rings are as good as you'd get anywhere - not to mention a fraction of the price. Very impressed. Would recommend. One word of advice - get your size right. I needed to have mine resized and paid ã20 for some samples to help me. I tried on the closest two for a couple of days, then chose a ring in between. My new ring is perfect.
Anonymous review via Feefo
Exactly what I was expecting and a perfect fit. Very good quality.
Very reasonably priced, good delivery time and helpful customer services. Easy and stress free.
Anonymous review via Feefo
Happy with all elements of the service, the trial service was particularly good.
Anonymous review via Feefo
Nicely boxed in presentation case.
Good communication and delivered on time, second purchase.
Anonymous review via Feefo
High quality ring very happy with it.
Very good service came as requested.
Anonymous review via Feefo
Lovely engraving and exactly what he wanted. Thank you
Fast, efficient and clear communication throughout order.
Anonymous review via Feefo
Good communication & quick delivery
Anonymous review via Feefo
So glad I got a selection of samples. I was able to pick the right weight and size and the finished product is perfect.
The service has been excellent. email notifications every step of the way. Additional samples sent for me to get the right fit.
Anonymous review via Feefo
Much cheaper than the high street prices. Good quality product.
Website was easy to navigate, good price and delivered in time frame set out in order. Excellent overall service.
Anonymous review via Feefo
its exactly what i was expecting from the time i spent at the showroom
very much enjoyed my time at the show with Anthony, he was very helpful, informative and patient with us.
Anonymous review via Feefo
Very pleased with the ring.
Excellent service. Lots of communication. Competitive price. Would recommend
Anonymous review via Feefo
Excellent service and lovely staff
Anonymous review via Feefo
very helpful staff, gave good suggestions and sent many more samples out
Anonymous review via Feefo
I was very impressed with the speed in which my order was dealt with and I love the idea that you can sample before you buy, to make sure I had the correct sizes. It would be good if in future you could reorder samples against the original order, so to avoid having to pay twice initially then wait for a refund.
Our Reply:
Many thanks for your feedback. It's great to hear that our sample service helped you to make your final decision. In regards to customers ordering a second lot of samples, unfortunately, our current system does not allow us to only charge one way postage on a second samples order, and by default will always charge for postage both ways, which we then refund once all the sample have been returned in a single returns envelope. I completely appreciate that this is not the ideal situation and will make sure that this is discussed as a way to improve our customers journey through the sample service and see if there is any way to implement this on our site. Thanks again for letting us know what you thought of the service. It really does help us to look at ways we can improve and make it better. Please do let me know if I can be of any further assistance in the future. Kindest regards Olivia Burgess Head of Customer Services
Anonymous review via Feefo
only had the ring on since saturday and very scratched and damaged from doing nothing so not very happy
fantastic service, great help
Our Reply:
Many thanks for your feedback. I'm really sorry to hear that you are disappointed with your ring. It is hard to determine the cause of the wear without seeing the ring, however anything that is as hard or harder than your ring, such as a metal door handle may mark it, meaning that as soon as you start wearing your ring, it will show wear almost instantly. Unfortunately no metal is impermeable to wear and tear, even Platinum, which is the hardest and most durable precious metal. Anything your ring comes into contact with may mark it. The most surprising items can have an effect on your jewellery, e.g; Keyboards, mugs, door handles, chairs, cutlery and even telephones can affect the surface too. All our precious metal rings are hallmarked by an independent body, known as the Assay Office. There are four in this country that legally hallmark every UK made precious metal item. During this process, the ring is tested in a lab to ensure it's quality is up to standard, and is then only hallmarked if it passes these tests. Please be assured that the quality of our precious metals are no different from that of any other jewellers. We of course want all our customers to be happy with their purchase, and we would be more than happy to inspect and determine the causes of the scratches. If you would like to send the rings back for inspection, then please do to: Unit 1, Level 4 New England House New England Street Brighton BN1 4GH Once we have the ring back we can advise you further. Please also free to give us a call should you have any queries at all. Kindest regards Olivia Burgess Head of Customer Services
Anonymous review via Feefo
A big thank you, the ring is perfect in size and weight, more than happy
Excellent service, kept informed all the way.
Anonymous review via Feefo
Excellent service and very helpful staff on the phone
Very prompt service keeping you informed all the time
Anonymous review via Feefo
Looks brilliant very happy.
User friendly website, great customer service and delivered before due date. Would recommend.
Anonymous review via Feefo
Anonymous review via Feefo
Excellent from start to finish - the rings took 5 days longer to arrive because part of the inscription had to be manually engraved, but WRD let us know in advance. The rings are perfect, as described. 10/10
Anonymous review via Feefo
It's a shame this isn't a company I can use again and again as I am hoping to only get married once. Excellent choice and service.
Anonymous review via Feefo
Very quick sample service and also when ordering the real item.
Anonymous review via Feefo
The ring was just as described, and perfect as my partner's wedding ring.
Prompt, professional service.